How can we help?
Have questions about receipt scanning, TestFlight beta access, or need help? We're here for you.
Direct Contact
For bug reports, receipt scanning issues, or feedback on freshness windows, email our engineering team directly. We typically reply within 24 hours.
Scanning Tips & Troubleshooting
1. How to get the best scan results on long receipts
Place the paper receipt flat on a contrasting surface (e.g. dark table or counter). Hold your iPhone steady about 8–10 inches away, and smoothly glide top-to-bottom. Avoid casting heavy shadows over the text.
2. What if an item is not recognized?
SlipFresh focuses intentionally on fresh fruits, vegetables, and eggs in Version 1. Items like dairy, meat, snacks, and household cleaning supplies are automatically preserved in your purchase history, but excluded from the active produce board.
3. How to request data deletion
You can delete individual receipts or entire grocery histories directly inside the SlipFresh app. If you'd like your email removed from the TestFlight waitlist, simply email privacy@slipfresh.com.